A guide to procuring service design
I’ve been responding to requests for bids from clients in the form of ITTs, RFQs, Briefs, Proposal requests — for over 10 years, across the public, private and…
Category: service design
The what not the how of Service Design
We’ve become obsessed with the how and not the what. When it comes to Service Design as a discipline (with a capital S and D) it seems, on…
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